FAQs – Frequently Asked Questions

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FREQUENTLY ASKED QUESTIONS

Question #1:

ARE YOU OPEN? 

Yes. Essan built this website to reach worldwide. BAHR has customers mailing skate sharpening as close as 5 miles to as far as Australia! Shop is currently not open to walk – in traffic due to COVID-19 Pandemic. Will update ASAP!

 

Question #2:

ARE YOU DOING REPAIRS? WHEN WILL MY REPAIR JOB BE COMPLETED?

Currently NOT accepting new repair work during pandemic. As of October 2020, there is 5 outstanding repair jobs left to complete. Will update ASAP.

 

Question #3:

WHAT IS BAHR?

BAHR is acronym which stands for Bay Area Hockey Repair. BAHR sharpens skates & offers the most complete hockey repair shop in the world. Located at the heart of Silicon Valley in San Jose, California across from San Jose Sharks & San Jose Barracudas practice facility.

 

Question #4:

DO YOU SHARPEN ICE SKATES? FIGURE SKATES? HOW MUCH? 

OCTOBER 2020 UPDATE – ONLY WEBSITE TRANSACTIONS, ONLY MAIL-IN SKATE SHARPENING, NO LOCAL PICK – UP, MAIL BACK ONLY IF YOU USE DROP BOX.

Yes! BAHR offers Classic ROH (Radius of Hollow), Flat Bottom V (FBV) on a Blackstone Stealth Sharpening machine.

BAHR can sharpen Player, Goalie, Figure skates & loose steel (without skates).

Average wait times are 5- 10 minutes in-person but not currently possible with pandemic.

Essan & his team has been sharpening for over 20 years. Customers from out of state, Canada & Europe stop by to have their skates sharpened.

Check out ALL INFO under Mail-In Skate Sharpening Page on this website or click here 

We sharpen loose steel as well! We have the best hockey service system for mail-in skate sharpening wordwide!

Ask how you can save HUNDREDS of dollars per year with a 10-pack skate sharpening pass. <<<<<< CLICK HERE!

 

Question #5:

WHAT IS A SKATE DROP BOX? HOW DOES IT WORK? – OCTOBER 2020 UPDATE – NO LOCAL PICK – UP, MAIL BACK ONLY IF YOU USE DROP BOX.

It’s the BEST deal in America! $7 Skate Sharpenings!

Scan QR code with your smart phone to prepay, Open box, fill up form, tie onto skates or attach to blade bag. Insert into shute. No need to tie skates together.

We ship Tuesdays & Fridays

Please NO repair jobs in drop box.

Skate Sharpening DROP BOX is located at the corner of BAHR shop! Can’t miss it

Question #6:

WHAT IS FLAT BOTTOM V? (FBV) WHAT IS THE DIFFERENCE BETWEEN FBV VERSUS ROH?

FBV or Flat Bottom V is a patented skate sharpening system by Blackstone Sports in Canada. This system eliminates the need to choose bite over speed. The flat bottom shape of the blade allows the skate to glide across the top of the ice rather than cut through it. Imagine a geometric shape rather than a ramp-like half circle or the trapezoid lines behind the net. It reduces drag and helps increase speed.

Most shops won’t tell you this, but this sharpening system

Give it a try! You will not regret it. Only fatal flaw with this sharpening is MOST stock steel runners on skates need to be upgraded to better steel to maximize the benefits.

More information with different sharpening techniques BAHR offers <<<< CLICK HERE

 

Question #7:

WHAT IS PROSHARP PROFILING? WHY DO I NEED ONE?

Profiling is changing (reshaping) the radius, pitch, essentially grinding away and re-shape your steel. Virtually all player skates are 9 foot radius with “0” neutral stock profile. Goalie skates are flatter with a bigger radius.

Everyone skates differently. Essan understands skating mechanics, anatomy, gait, and using the latest technology and takes the time to get to know you to maximize your skating!

Let BAHR go over key points and options to maximize your skating potential.

Check our Prosharp Profiling Section on website! We know the pro secrets! <<<<< CLICK HERE

 

Question #8:

WHAT IS MAIL – IN SKATE SHARPENING?

Great question! It’s the MOST convenient way to sharpen your Ice skates. Because virtually all midline and high end skates have removable steel, it’s cheap to mail them!

Imagine never having to waste gas & time to have the best service from anywhere!

Check out or mail-in sharpening link for more info! <<<<< CLICK HERE

 

Question #9:

WHERE IS MY ONLINE ORDER? 

Check your email junk folder just in case. When you place your order, you will receive email confirmation with turnaround/processing info. You will receive an email with updates, tracking number or any follow ups correspondence!

For any online order inquiry, please call or email us, where you bought it (This website, Ebay, Amazon, Etsy, etc) and Order Number.

 

Question #10:

WHERE ARE YOU LOCATED?

1535 South 10th street San Jose CA USA 95112 <<<< CLICK FOR GOOGLE MAPS (across the street west of Sharks Ice San Jose) and 1.6 miles from Hockeygiant (Now Purehockey) (Shop Formerly San Jose Skate Sharpening & Profiling)

Easy access from major highways! BAHR is only 1 mile south of 280, 1.5 miles East of 87, and 2 miles North/Northwest from 101 off Curtner.

Question #11:

HOW MUCH DO REPAIRS COST?

OCTOBER 2020 UPDATE – CURRENTLY NOT ACCEPTING NEW REPAIR JOBS DURING PANDEMIC

We offer 1,000 services. Sharpening starts at $5.  As far as repairs go it can be as low as $5 to over $1,000

Over HALF of repairs are modifications & alteration. Like alteration of large hockey pants on a shorter body frame. There are thousands of different models of gear, dozens of types, and many parts & materials. Trust BAHR to advise you on the best solution.

Examples:

Eyelets/Copper starts at $5 or $40 for the whole mounting, $10 Drill free if it is required.

Elastic strap replacements on most types of gear while you wait are $10/pair. (1) pair could be replaced while you wait.

Glove patch are $10 each. 1-2 holes could be patched while you are waiting.

Skate Heel Tendon Guard repair is $30 EACH skate and 3-4 days turnaround

Player Glove Repalm cost between $40 to $65 turnaround depends on workload.

Goalie Blocker Repalms cost between $60 to 65

Goalie Glove/Trapper Relace combo $150 with up to 30 minutes of repairs (Floating T skate lace extra $35)

We can’t quote on you what’s inside that we cannot see, like a auto repair shop, they won’t know until it is inspected/taken apart. We’ll go over everything so there are no surprises and unrealistic expectations.

BAHR will advise and negotiate the best deal with you. Always. We are experts and reasonably priced for our expertise. You can try imitators or other cheap options, but Essan has been doing this since he was 14 years old. You cannot put a price on that level of passion & knowledge. We are an educational shop, we are here to advise you; and often times steer you towards the best solution even if it isn’t going with us.

 

Question #12:

HOW DOES THE BAHR REPAIR PROCESS WORK?

SEPTEMBER 2020 update – NOT accepting repairs during COVID-19 Pandemic

Here at Bay Area Hockey Repair & Sharpening, we ask the right questions to help you find the best solution to your equipment repair & skate sharpening needs.

We’ll assess the problems, options, and advise with possible solution(s).

We offer 15-minute repairs In-Store, Drop off/Pick-up, Drop off/Mail back and Mail-In Sharpenings & repairs worldwide!

The complete process is best broken down separately for local and mail-in repairs… see below.

Check out the Get Repair Quote page! <<<< CLICK HERE

OCTOBER 2020 – NO WALK – INS DURING COVID-19 PANDEMIC.

NO NEW REPAIR JOBS.

– Get a quote or for more complex requests contact us for repair inquiries or follow up on orders.

18 & under, please have parent’s permission.

– We provide an accurate quote & realistic expectations

– Set a deadline, and make a payment (due before work begins)

Cash, Check, Paypal, Credit Card, Trade-In (conditions apply)

MOST repair work takes 15 mins – over 3 weeks (complete refurbish or when we are backlogged)

– Drop off equipment

WE NOW OFFER 15-MINUTE REPAIRS WHILE YOU WAIT IN-SHOP!

Enjoy watching hockey games, free candy and A/C white you wait in the waiting room!

– Post progress & before/after photos on most repairs on website and facebook page, twitter, instagram, etc.

– Notify client to pick up gear upon completion within quoted time frame

– Pay balance (if applicable)

– Follow up on repairs

– Feedback and referrals are most appreciated!

– We offer $5 drop-box overnight Skate Sharpening Service! Look for the box outside our shop after your game!

We’ll have it ready for you within the first hour we are open the next day!

MAIL-IN REPAIRS INFO

JULY 2020 NOT ACCEPTING NEW JOBS DURING PANDEMIC

–  contact us for repair follow ups. I have 20 repair jobs left to finish. Thank you for your patience

– We provide an accurate quote & expectations before deciding on best solution to your needs.

– Must be prepaid before work can begin. 50% DOWN required to begin work over $500USD +. No payment required until we receive package.

– Mail package with check (payable to “Bay Area Hockey Repair”, prepaid via paypal or credit card to:

BAHR

65 Washington St #203 Santa Clara CA USA 95050 (This is our post office box to ensure secure delivery)

• You may prepay for Player or Blocker Repalms on bayareahockeyrepair.com/shop, print and ship receipt of transaction with you package.
• Most Mail In repairs – We will Post progress & before/after photos for most repairs on our website, facebook page, twitter, instagram, etc.

– Gear mailed back with tracking info within quoted time frame

– Pay your balance (if applicable)

– Follow up on repairs, some are posted on social media (let us know if you do not want us to do so)

– Feedback and referrals are most appreciated! We are on Yelp, Google, Square, Ebay, Facebook and more!

 

Question #13:

DO YOU REALLY OFFER 1,000 SERVICES?

YES! Our services go far beyond skate sharpening and glove repalming. We offer multi-sport repairs from football, baseball, softball, lacrosse, etc; to many other facets and cross over many fields. We sell replacement parts, offer rental equipment repair services (Skates repair/sharpening, rental gear repair, equipment bag and accessories repair, etc). We also offer heat press services and stitching of your team jerseys, vests, patch installation (We don’t carry any apparel/jersey numbers, twill, etc. we just install and stitch right now)

We also offer Research & Development services from soft goods, pattern making, reproductions, built to spec designs, and prototyping/finish products. We carry in stock most soft goods raw materials from elastics, webbing, plastics, foams, molds, hardware to authentic/synthetic leather materials ready to serve you and visualize your ideas.

Many of these services are confidential and subject to discretion, and we have the facility to protect intellectual property and patents.

We are fully insured. We have NEVER lost a package and will back you up if something goes missing or destroyed.

We can do random repair requests from equestrian equipment, misc leather repair, misc soft goods, motorsports/motorcycle back packs, utility bags/zipper replacement & repair, women’s accessories, alternations, patch installation, minor to medium small upholstery work (home, auto, motorcycles & marine) and can outsource embroidery and install patches on your jackets & gear. EXCEPTIONS are large items like awnings, and pop top tents.

In terms of repair, there are only a few things WE CANNOT DO:

Repair cracked/broken helmets due to safety/liabilty reasons, and repairing cracked sole and destroyed toe caps on skates. If we can’t, we’ll know someone that CAN. We’ll refer you to the right people.

 

Question #14:

HOW FAST CAN YOU PERFORM REPAIRS?

We offer from 15-minute repairs while you wait IN-STORE to complete refurbishment of player, goalie and other misc equipment. Call +14087664354 or fill out quote form 

Most repairs such as blocker repalms, trapper re-string/relace takes between 2-3 days depending on workload. Minor repairs like replacing buckles, (1) goalpad boot straps, or patching small tears or holes on gloves, shoulder pads or pants can be done white you wait. Major repairs such as leg pad thigh rise addition/reduction, dye change, glove gusset replacement, complete skate mounts, full restorations may take a week or more.

We offer emergency repairs for an extra fee, typically $50- $100 depending on the job. Our regular labor rate is $75/hr.

BAHR works with your life and game schedule to ensure you will not miss your next game. We have loaner gear!

 

Question #15:

HOW DO I PAY?

We accept cash, check (payable to “Bay Area Hockey Repair”), Paypal ([email protected]), Apple Pay, Google Wallet, and Debit/Credit Cards. No Trade-Ins, No Consignments, No Cash Payouts, No Rainchecks.

Most jobs are required to take payment up front to start work, receipt is provided.

Invoice is NET 7 or DUE ON RECEIPT for contract/subcontract work.

Sales tax charged on replacement parts and used gear at current sales tax rate.

No sales tax on labor and repair services only. All local repairs over $500 require at least 50% upfront.

All mail in repairs require payment upfront. Check out Mail-In Sharpening section.

All equipment not picked up within 90 days of completion becomes property of Bay Area Hockey Repair & Sharpening.

 

Question #16:

HOW DOES SHIPPING WORK FOR MAIL-IN SKATE SHARPENING & REPAIRS?

We ship USPS or FedEx Tuesdays & Fridays.

You can get a shipping quote from USPS to and from zip code 95050.

Ebay shipments have a 2-5 day shipping turnaround. The most common shipping methods used are USPS First Class for items 13 ounces or less, USPS Parcel Select for over sized items like leg pads (20lb and 80″ circumference rate), and FedEx Home Delivery when necessary. International shipment of large items such as chest protectors, leg pads, etc are bubble wrapped securely and tight and sealed with two blag plastic bags to save us both in shipping costs.

PLEASE MAIL ALL REPAIRS, SHARPENINGS & RETURNS to:

BAHR 65 washington Street, #203 Santa Clara CA 95050 USA

 

Question #17:

WHAT IS MOBILE GOALIE REPAIR? 

It was the original, concierge hockey equipment repair service where I come to you! Anywhere within 25 miles from Santa Clara/San Jose, California I will drive to you to save your gear! I ask you what you need and I make sure I bring what is needed to fix your gear! Covers San Francisco, Peninsula and East bay.

Because of the growing demand and heavy workload, and having an actual retail store, we currently do not offer this service. We used this name from 2011 to 2012 and expanded to do all types of sports equipment, specifically hockey.

 

Question #18:

WHAT IS THE BAHR PROMISE?

THE BAHR PROMISE is to provide honest & educational advice towards the best solution to your equipment needs. Our mission is to provide you the best, most consistent service with quality products while saving you money. 

 

Question #19:

WHAT IS #PADGIC?

It’s our hashtag on social media since 2011. You’ll see BAHR’s past work with this hashtag on any web browser search engines. We are on Facebook,  instagram, twitter, etc.

It’s basically Magic + Pads = #padgic

follow us on Instagram, Twitter @hockeyrepair or google “Hockey Repair.” can’t miss us.

 

Question #20:

WHAT IS BAHR SPORTS?

BAHR Sports, LLC was formed in 2017 and is the brand name of Made in America, developed & made in silicon valley hockey parts & accessories not available anywhere else in the world. Over 20 years of experience with hockey equipment repair will produce innovation and products that will SAVE YOU MONEY & improve your game.

Popular products made are Relacing kits (FIRST COMPANY TO DO THIS IN 2012) , 50+ different types of player & goalie elastic straps, custom skate guards, loose steel pouch, boot risers, and goalpad knee slider covers with over 150 models available!

Current retailers are Ice & Inline Warehouse, Tydan Performance Blades, Flare Skate Blades, Aldo’s Shoe Repair, Power Play Ice Arena, Oak Park Ice Arena & more to come!

 

Question #21:

WHAT IS YOUR RETURN POLICY?

OCTOBER 2020 UPDATE- NO RETURNS ON ANY ITEM DUE TO PANDEMIC. CREDIT ONLY FOR EXTREME CIRCUMSTANCES

There are no returns on labor performed. I.e, repairs, repalms, etc.

If you are unhappy with your skate sharpening, we’ll redo it free of charge if there’s any issues with them (minus for example if you walked with your skates on the rubber surface of the ice rink and stepped on debris, causing your edges to disappear)

We have a 30 – satisfaction warranty on all repairs. We’ll make sure you’ll love the repairs, modifications or restorations! We’ll always make it right and guarantee our work.

NO REFUND on prepaid Annual Unlimited Skate Sharpening memberships under any circumstances. We CANNOT refund on services already tendered on a heavily discounted program.

There is a 20% restock fee on ALL backorder items. This applies to Step Steel, Tydan Blades, Holders, and/or any items not in stock that we have to order. Backorder processing varies from a few days to receive from our vendors to 6 weeks. This varies because we cannot control the supply & demand, production of certain products, etc. Please call, email or stop by for more info!

We can exchange for defective products. This applies to BAHR Sports products, step blades, tydan steel, etc.

NO REFUND on ALL Custom ordered gear. For Example, Custom Eagle Gloves, custom special order Vaughn or Brian’s Goal products, custom Team Apparel & ANY used equipment sold.

NO REFUND on repair jobs when prep work has already begun or completed. It’s alot more work to take apart used gear, compared to cutting and assembling brand new gear. In extreme circumstances where customer is insistent on a refund, it may be issued minus the cost of labor to prep equipment already in BAHR’s possession. Shipping cost is additional and must be paid/subtracted from total invoice paid originally.

All other terms & conditions subject to change without notice.

 

Question #21:

DO YOU OFFER WARRANTIES ON PRODUCTS YOU CARRY?

YES! Similar or better than Retail Box stores with the KEY difference of having the ability to repair/service what we sell! That is THE KEY DIFFERENCE with BAHR and box stores!

ONE YEAR WARRANTY for Broken Byonic Skate Blades, Flare Blades, Bladetech, Tydan & Step Blades. Steel warranty EXCLUDED on discontinued steel runners, ALL ST EDGE Step Steel products are warranty void, All Bauer Stock Steel sold has no warranty from BAHR. NO WARRANTY on ANY USED or recycled consumables sold (used steel, used equipment & gear)

30 DAY WARRANTY on any Marsblade products, no questions asked (Products only, labor is excluded)

30 DAY WARRANTY on New Graf Skates & products purchased at BAHR with a LIFETIME GUARANTEE & Discounted future repairs for as long as you own your BAHR purchased Graf skates!

30 DAY WARRANTY on Vaughn, Brian’s, & Eagle Hockey Custom glove order purchased at BAHR for any minor stitch work, any defects, etc.

We’ll basically able to fix anything here!

In most cases, we will back all our customers, we aren’t retail.

Please notify us if you need to file a claim.

Save your purchase order receipt!